What data does it include?
Use the links on the left to choose the project (Client Records/Short-term Outcomes or Long-term Outcomes)
What does it do?
You can choose:
How do I keep this information or use it in another document?
You can download your results into Excel or pdf format
I have just received a password for the new reporting feature, what does this allow me to do?
By choosing your AA and entering your password, you can see reports at provider and service level for services funded by your own AA.
Should you require further assistance in using this facility, please contact us on 01334 461765 or 01334 467258 or email sphelp@st-andrews.ac.uk
Please send any comments about the web reporting facility to sphelp@st-andrews.ac.uk
Client Record and Outcomes data is submitted by service providers across England.
Copies of the forms and guidance about how to complete these are available from this project website. Guidance includes: Guidance Manuals, Quick Reference Cards, and training slides; as well as helpdesk advice which is available by phoning our helpdesks (01334 461765 or 01334 4617258) or emailing sphelp@st-andrews.ac.uk.
Data can be submitted using free project software developed by CHR or by extracting information from service providers' own housing management systems in accordance with schema provided by CHR. Advice is available about how to submit data by contacting the helpdesks by telephone (01334 461766 or 01334 467322) or emailing sphelp@st-andrews.ac.uk.
These submission procedures ensure that data is submitted in the correct format. The project software incorporates coding for validation checks e.g. checking for values within range and also cross-checking answers across questions where appropriate e.g. a man cannot be receiving a service in a women's refuge.
These checks provide initial error messages for the user so that they can correct information before submission. Following this, data is entered onto CHR's system and additional validation is carried out: where submissions have missing information or incompatible answers then CHR's team of Quality Assessors contacts service providers to resolve these.
Each quarter, further data checking is undertaken by staff at CHR before producing quarterly datasets. Regular duplicate checks are also made to remove any entries where providers inadvertently submit the same records on more than one occasion.
In addition, Administering Authorities can send changes to information in their datasets, e.g. service name or service ID to CHR and these can be made for inclusion in the next version of the quarterly dataset up until the final version of that data collection year (end August for previous April – March).
Whilst completion of the Client Record and Outcomes Forms is not mandatory, service providers are often required to complete them as part of contractual arrangements with their commissioning Administering Authority. Therefore the data underlying the web reporting facility and any data analysis, e.g. Key Findings documents, Annual Reports and short papers, are based on the information received from service providers who have submitted forms. Approximately 200,000 Client Record Forms are received each year and the numbers of Outcomes Forms received is rising over time.
&The number of Client Record and Outcomes Forms, respectively, can be seen on the website (www.spclientrecord.org.uk) on the Publications page under 'Facts & Figures'.